Support triage agent with human hand-off
An assistant that reads incoming support requests, answers the routine ones from the help centre and order history, and passes anything uncertain to a person with the full context attached.
- Classification of requests by topic, urgency and customer
- Answers grounded in the help centre and order records, with sources shown
- Hand-off to agents with a summary and suggested reply
- Evaluation set built from real tickets, run on every change